Six hundred forty-five (645) text messages have been successfully sent to patients who have tested negative for COVID-19, since the implementation of this automated technology on September 2. Patients who go to the Glen site screening clinic, located outside the entrances of the emergency departments of the Royal Victoria Hospital and the Montreal Children’s Hospital of the McGill University Health Centre (MUHC), can receive their results via text message.
This successful use of technology, which is deployed according to best practices in data security, enables patients to quickly receive negative results through automatic messaging.
“We are pleased to offer this option, first and foremost, to patients who go to the screening clinic at the Glen site. We have their well-being at heart, and this innovative way of doing things can certainly help reduce the anxiety they may feel while waiting for results,” said Patricia Lefebvre, Associate Director General Support, Administration, and Performance.
Patient consent is obtained in order to send results by this automated, quick and simple technology. Patients can still choose to be informed by phone, if they prefer.
It is important to note that all patients who test positive for COVID-19 will continue to receive a call from the MUHC nursing team. -30-
The McGill University Health Centre (MUHC) is one of the world’s foremost academic health facilities. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides exceptional multidisciplinary patient-centric care. Affiliated with the Faculty of Medicine of McGill University and at the helm of the RUIS-McGill, the MUHC continues to shape the course of adult and pediatric medicine by attracting clinical and research expertise from around the world, assessing the latest in medical technology, and training the next generation of medical professionals. In collaboration with our network partners, we are building a better future for our patients and their families; for our employees, professionals, researchers and students; for our community and above all, for life. www.muhc.ca
September 9, 2020