This Professional Development course, offered by the McGill School of Continuing Studies, will demonstrate how the Lean approach in Healthcare can provide “outside the box” solutions to resolve process issues and improve quality, cost and delivery of healthcare services. A Role-Play simulation of a Healthcare process will allow participants to live the relevancy of applying Lean in their environment.


  • Introduction to Lean principles
  • Their applicability to Healthcare environment
  • Roles play simulation of a Healthcare process

Who Should Attend

  • Healthcare managers and administrators
  • Physicians
  • Nurses
  • Clinical staff
  • Laboratory and specialized healthcare services
  • Pharmaceutical staff

Mr. Guy Martel, P.Eng, MBB, Director at Fujitsu, is in charge of the Lean Solutions practice for the Montreal office. Principal Consultant, he possesses a solid expertise in business process optimization through the world class best practices; LEAN Six Sigma methodologies.

He holds a Bachelor’s degree in Chemical Engineering from Laval University. He also acquired his Master Black Belt certification in Lean Six Sigma.

Mr. Olivier Fichet, Ing. Jr, Dipl.-Ing., ECP 91, MBB, Strategic Consultant and Manager of the Lean Solutions practice of Fujitsu in Ottawa, has a degree in industrial engineering from École Centrale Paris and mechanical engineering from Aachen University in Germany.

With over 18 years of experience in Lean transformation, strategy and continuous improvement, Mr. Fichet has successfully conducted many strategic projects for large organizations.

Light Refreshments (Coffee/Tea/Biscuits) served starting at 8:30 am; Light lunch is included.
Seminar Fee: $695.00 CAD plus applicable taxes. Current McGill students and McGill alumni will receive a 20% discount off the Seminar fee.
To register and for more information, visit the course page.